phpvip Privacy Policy

phpvip ("phpvip", "we", "us", "our") operates the online gaming platform available at phpvip.net and its associated mobile applications. We are committed to handling the personal information of our Filipino players with care, transparency and respect.

This Privacy Policy explains what personal information phpvip collects when you register an account, make a deposit in Philippine Peso (₱), play live casino games, use the phpvip mobile app or contact our support team. It also explains how that information is used, stored, protected and — where applicable — shared with trusted third parties.

This policy applies to all phpvip players located in the Philippines. By creating a phpvip account and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not create an account or continue using the phpvip platform.

This Privacy Policy should be read alongside the phpvip Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with phpvip.

phpvip collects the following categories of personal information from Filipino players:

phpvip does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs or health data, except where required to comply with responsible gaming obligations — for example, records related to self-exclusion requests.

phpvip collects personal information through the following means:

• Direct collection: when you register a phpvip account, complete identity verification, make a deposit via GCash, Maya or bank transfer, request a withdrawal, or contact the phpvip support team.
• Automated collection: through cookies, tracking pixels and server logs when you visit phpvip.net or use the phpvip mobile app. This includes your IP address, device information, browser type and session activity.
• Third-party sources: phpvip may receive information about you from identity verification service providers, payment processors and fraud prevention partners where necessary to verify your identity or protect the platform from abuse.
• Game providers: phpvip's software providers may supply aggregated gameplay data — such as game session duration and bet amounts — which phpvip uses for account management and responsible gaming monitoring.

phpvip will always tell you at the point of data collection whether providing specific personal information is mandatory or optional. Where collection is mandatory — such as for age verification — failure to provide the required information may prevent you from accessing certain platform features.

phpvip processes your personal information only for the following lawful purposes:

• Account management: to create, maintain and secure your phpvip account, including processing your registration, verifying your identity and managing your profile settings.
• Transaction processing: to process PHP deposits and withdrawals through GCash, Maya and Philippine bank transfers, and to maintain accurate transaction records.
• Age and identity verification: to confirm that all phpvip players are at least 21 years of age and are based in the Philippines, in compliance with applicable requirements.
• Platform security and fraud prevention: to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the phpvip platform.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, apply player-requested responsible gaming tools such as deposit limits and self-exclusion, and fulfil our duty of care to Filipino players.
• Customer support: to respond to your enquiries, resolve disputes and improve the quality of the phpvip support service.
• Legal compliance: to comply with applicable Philippine laws and any lawful requests from regulatory bodies or law enforcement authorities.
• Platform improvement: to analyse aggregated usage data and improve the phpvip platform, app functionality and game selection for Filipino players.
• Marketing communications: to send you phpvip promotional offers and updates, where you have provided consent or where phpvip has a legitimate interest — subject always to your right to opt out at any time.

phpvip will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

phpvip does not sell, rent or trade your personal information to any third party. phpvip may share your data with the following categories of trusted partners solely to the extent necessary to deliver platform services:

• Payment processors: GCash, Maya and Philippine banking partners require certain personal and financial data to process your PHP deposits and withdrawals securely.
• Identity verification providers: third-party Know Your Customer (KYC) service providers assist phpvip in verifying player identities and preventing underage gambling and fraud.
• Game software providers: phpvip's game partners receive the minimum data necessary to operate games and resolve gameplay disputes.
• IT and security service providers: cloud hosting, cybersecurity and technical infrastructure partners who process data on behalf of phpvip under strict data processing agreements.
• Legal and regulatory authorities: phpvip may be required by law to disclose your personal information to Philippine regulatory bodies, law enforcement agencies or courts in response to a valid legal request.
• Professional advisers: lawyers, accountants and other professional advisers who are subject to professional confidentiality obligations.

All third-party service providers engaged by phpvip are contractually required to process your personal data securely, use it only for the stated purpose and comply with applicable Philippine data protection law. phpvip does not permit third-party service providers to use your data for their own marketing purposes.

phpvip retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:

• Active account data: retained for the duration of your phpvip account and for a reasonable period following account closure to enable dispute resolution and legal compliance.
• Transaction records: phpvip is required to retain financial transaction records — including PHP deposits and withdrawals via GCash, Maya and bank transfer — for a minimum period as required under Philippine anti-money laundering and financial record-keeping regulations.
• Identity verification documents: retained for the period required by applicable Philippine law following account closure or the completion of the relevant verification process.
• Support communications: retained for a reasonable period following the resolution of the relevant support interaction, to enable quality monitoring and dispute resolution.
• Marketing preferences: retained until you opt out or request deletion, whichever occurs first.

When your personal data is no longer required, phpvip will securely delete or anonymise it. Where full deletion is not immediately possible due to technical constraints, phpvip will isolate the data and prevent further processing until deletion can be completed.

phpvip implements a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption: all data transmitted between your device and phpvip.net is encrypted using SSL/TLS technology, including login credentials, payment details and personal information.
• Access controls: access to phpvip player data is restricted to authorised personnel who require access to perform their specific job functions. All staff with data access are subject to confidentiality obligations.
• Secure server infrastructure: phpvip player data is stored on secured servers with firewalls, intrusion detection systems and regular security audits.
• Password security: phpvip stores account passwords in hashed and salted form. We do not store passwords in plain text under any circumstances.
• Two-factor authentication: phpvip may offer or require two-factor authentication (2FA) for additional account security where available.
• Regular security reviews: phpvip conducts periodic security assessments of its systems and processes to identify and address potential vulnerabilities.

While phpvip takes all reasonable precautions to protect your personal data, no internet-based system can be guaranteed to be completely secure. If you become aware of any unauthorised access to your phpvip account, please contact the phpvip support team immediately at [email protected].

phpvip uses cookies and similar tracking technologies on phpvip.net and the phpvip mobile app. Cookies are small text files placed on your device that help phpvip provide a functional and personalised experience.

phpvip uses the following types of cookies:

• Essential cookies: necessary for the phpvip platform to function correctly, including maintaining your login session and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: help phpvip understand how Filipino players use the platform — for example, which pages are visited most frequently and how players navigate the site. This data is aggregated and does not identify individual players.
• Functionality cookies: remember your preferences and settings — such as your preferred language and display options — to provide a more personalised experience on phpvip.net.
• Security cookies: used to detect and prevent fraudulent activity, including session hijacking and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect the functionality of some phpvip features. Essential cookies cannot be disabled without logging out of your phpvip account.

phpvip does not use advertising tracking cookies or sell browsing data to advertising networks.

When you make a deposit or request a withdrawal on phpvip using GCash, Maya or Philippine bank transfer, phpvip collects and processes the financial information necessary to complete the transaction in Philippine Peso (₱).

phpvip does not store your full GCash PIN, Maya PIN or banking credentials. Payment data is transmitted securely to the relevant payment processor — GCash, Maya or your Philippine bank — using encrypted connections. phpvip retains transaction reference data and amounts for account management and legal compliance purposes only.

All phpvip deposit and withdrawal transactions are denominated in PHP. phpvip does not process transactions in foreign currencies. The currency displayed in your phpvip account balance is always Philippine Peso (₱).

In line with anti-money laundering requirements, phpvip may request additional documentation to verify the source of funds for large or unusual transactions. This is a standard financial compliance requirement and does not imply any wrongdoing on the part of the player.

phpvip does not guarantee any return on deposited funds. All online gaming involves financial risk and outcomes are not predictable. Never deposit more than you can afford to lose.

phpvip is strictly an adults-only platform. The minimum age to register and use phpvip is 21 years old. phpvip does not knowingly collect personal information from any individual under the age of 21.

During registration and identity verification, phpvip takes active steps to confirm that all players meet the 21+ age requirement, including requesting date of birth information and requiring submission of a valid Philippine government-issued ID.

If phpvip becomes aware that personal information has been collected from a person under the age of 21, the relevant account will be immediately suspended, all personal data associated with that account will be deleted, and any deposits made will be returned at phpvip's discretion after reviewing the circumstances.

If you are a parent or guardian and believe that your child under the age of 21 may have registered a phpvip account, please contact the phpvip support team immediately at [email protected]. phpvip will investigate and take appropriate action promptly.

phpvip also encourages parents and guardians to use parental control software to prevent underage access to online gaming platforms. For more information, please visit the phpvip Responsible Gaming page.

As a Filipino phpvip player, you have the following rights in relation to your personal information. To exercise any of these rights, please contact the phpvip support team at [email protected].

phpvip will respond to all data rights requests within a reasonable timeframe. In some cases, phpvip may need to verify your identity before fulfilling a request to protect the security of your account.

phpvip may send you promotional emails or in-platform notifications about phpvip bonuses, new games, live casino events and other platform updates. phpvip will only send marketing communications where you have consented to receive them during registration, or where phpvip has a legitimate interest in keeping you informed about platform features relevant to your account.

You can opt out of phpvip marketing communications at any time by:

• Clicking the "unsubscribe" link in any phpvip marketing email.
• Updating your communication preferences in your phpvip account settings.
• Contacting the phpvip support team at [email protected] and requesting removal from the marketing list.

Opting out of marketing communications will not affect your ability to receive essential account notifications — such as transaction confirmations, security alerts and verification requests — which are sent for account management purposes and cannot be disabled.

phpvip does not share your contact details with third-party advertisers or use third-party advertising networks to deliver targeted advertisements based on your phpvip activity.

phpvip's primary operations and player data are managed with the Philippines as the principal jurisdiction. However, some of phpvip's third-party service providers — including cloud hosting, security and game software providers — may process data on servers located outside the Philippines.

Where your personal information is transferred to or processed in a jurisdiction outside the Philippines, phpvip takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine data protection law. These safeguards include:

• Contractual data processing agreements with all third-party processors that include data protection obligations.
• Selecting service providers that operate in jurisdictions with adequate data protection standards.
• Limiting the scope of data transferred to what is strictly necessary for the relevant service.

phpvip will not transfer your personal data to any jurisdiction or third party that does not offer an adequate level of data protection without first obtaining your explicit consent, except where required by law.

phpvip may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable Philippine law. When material changes are made to this policy, phpvip will notify registered players by email to the address on file, or by displaying a prominent notice on phpvip.net.

The date at the top of this Privacy Policy reflects when the policy was last updated. We encourage you to review this policy periodically so you remain informed about how phpvip handles your personal information.

Your continued use of the phpvip platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any material change, you should stop using the phpvip platform and contact our support team to close your account.

If you have any questions, concerns or requests relating to this Privacy Policy or the way phpvip handles your personal information, please contact the phpvip support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Language: English

When contacting phpvip about a data privacy matter, please include your registered email address and a clear description of your request or concern so our team can assist you efficiently. phpvip aims to respond to all privacy-related enquiries within a reasonable timeframe.

If you are not satisfied with phpvip's response to your privacy concern, you may have the right to lodge a complaint with the relevant Philippine data protection authority.